1. General Conditions
These Terms and Conditions apply to the purchase of products from www.vertigomods.com.
The conditions applicable to the products offered for sale on this website are listed below. By placing an order, you accept and agree to be subject to these conditions.
The products on www.vertigomods.com are sold by VERTIGO Mods of Michele Cuni, Viale Lombardia 8, 24020 Torre Boldone (BG), Italy, V.A.T. n. IT IT04281370165.
VERTIGO Mods. declines any responsibility for damages due to improper and incorrect use of said products as for example and not limited to:
– connection with unsafe devices
– use of old or damaged or low quality batteries
– use of liquids containing toxic or addictive substances such as nicotine
– use of electric devices in presence of inflammable substances
– use of damaged or modified products
If you have any question or questions about the condition of the product or a return or refund, please contact: [email protected]
For any other legal question you can consult this page.
1.1 VERTIGO Mods reserves the right to change these terms at any time without notice. Such changes will not apply to orders that are placed before revised conditions are published.
1.2 It should be noted that VERTIGO Mods. is based in Italy and therefore is subject to Italian law.
1.3 Products on www.vertigomods.com are offered to “consumers” only. If you are interested in wholesaling VERTIGO Mods products, please contact [email protected] to get more details and start a wholesale account.
1.4 We do not sell products to Customers who are under 18/21+ years old depending on your local state laws. By creating an account on our website and ordering products, you certify that you are at least 18/21+ years old. We cannot guarantee that every user is above 18/21+ years old and we are not responsible for the orders received by people under 18/21+.
1.5 Vape Box Mods on www.vertigomods.com are intended to be used by conscious adults only and must be kept away from childern and incapable people.
These General Conditions of Use exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.vertigomods.com between Users on www.vertigomods.com and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on www.vertigomods.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from subjects other than the Seller, we recommend checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of commercial operations electronic among the Users of on www.vertigomods.com and third parties.
2.1 Delivery is expected throughout the national and international territory.
2.2 Delivery takes place by courier or specialized carrier. The delivery service is inclusive of packaging.
2.3 The purchase invoice is sent exclusively via email and or electronically at the same time as the shipment of the ordered products and they will only be accompanied by a packing slip or transport document.
2.4 In order to avoid any unpleasant inconvenience, the buyer is required to check the goods purchased at the time of delivery (by opening the packaging) in order to verify that the products ordered have arrived intact.
2.5 If the box looks tampered, the Client can either sign for the package with reservations, or refuse the package.
2.6 If the operation provided for in point 2.4 – or the verification of the integrity of the product by opening the packaging or is not sent, the buyer will be able to contest the integrity of the product by sending a communication by email to: [email protected] no later than 8 days after receipt of the goods.
3. Prices and delivery costs
3.1 All prices are quoted in Euros. The prices published on the website exclude delivery costs. Since prices can be updated, make sure you check your total amount before finalizing the order.
3.2 Delivery charges may vary depending on the shipping destination, and those costs are calculated separately and shown on the website when you place your order. The total price listed on the order form is the total amount of the ordered products including shipping.
The characteristics of the products are presented on www.vertigomods.com in each product sheet. However, the images and colors of the products offered for sale on www.vertigomods.com may not correspond to the real ones due to the effect of the Internet browser and the monitor used.
All products are equipped with an identification label and enjoy the guarantee offered by the manufacturer. If there are any construction defects covered by the warranty, please contact [email protected] for instructions on the correct procedure aimed at enjoying the replacement or scheduled repair. In order to take advantage of the guarantee, it will be necessary to show the receipt or invoice issued at the time of purchase.
In the event of exercising the right of withdrawal, the Seller has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
3.6 You agree to indemnify VERTIGO Mods. for any additional shipping and/or handling charges incurred as a result of your failure to receive or collect the delivery or an incorrect/incomplete address at which it has not been possible for the selected carrier to deliver in accordance with the agreed delivery
3.7 VERTIGO Mods will not accept additional shipping costs due to the inability by the Customer to collect what was sent to him or deriving from incorrect supplier addresses.
4.1 You can pay for products using the payment methods shown on the checkout.
4.2 VERTIGO Mods. provides a secure payment line using an external supplier and ensuring that you always have the highest level of security, encrypting your payment information automatically as you enter it.
5. Customer support
You can request any information through our assistance services: contact Customer Service by email at the following address: [email protected] We will reply within 24 hours.
6. Right of Withdrawal
Please read our WARRANTY since it is a part of terms and conditions.
6.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on www.vertigomods.com.
6.2 point 6.1 does not apply to custom-made products.
– the communication must be sent, within 14 (fourteen) days, to the email: [email protected];
– the products must not have been damaged or used;
– the products must be returned in their original packaging;
– the returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times;
– returned products must be delivered to the courier within fourteen (14) days from the date you received the products.
– Products customized or made to measure through a specific customer order have no right of withdrawal.
6.4 If your product is faulty and is deemed so by the manufacturer, we will ensure you will be refunded within 30 days. The costs deriving from the return of the products are entirely charged to the customer. The Seller will only refund the amount collected.
The customer will be refunded in the shortest possible time and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your decision to withdraw. We will proceed to activate the refund procedures once the correct execution of the terms and conditions indicated above has been verified.
If the methods and terms for exercising the right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the amounts already paid to the Seller; however, you can get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
6.7 Complaints regarding failure of the product must be sent within a reasonable time after you have discovered the defect. We recommend that you send your complaint by writing to VERTIGO Mods. at the email address [email protected]
6.8 If the complaint is justified, you can ask for (a) a remedy for the defect, or (b) the supply of a replacement.
6.9 If we are unable to remedy the defect in the product or to deliver a replacement or if such replacement is not successful, you will be entitled to a refund on the product.
6.10 if there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, towards the person who made the payment.
7.1 VERTIGO Mods. assumes no responsibility for claims made as a result of (a) non-intended use or handling of the product, (b) used in combination with accessories for which the product is not intended.
The buyer is made aware that even small errors in the handling of the products can damage them or permanently reduce their functionality, in which case the seller is not responsible.
Please bare in mind that improper use of the product could cause harm.
7.2 Buyer is made aware that the electrical components including batteries can overheat when connected to power and therefore cause excessive heat and fire. Therefore they must not be left unattended at power or placed near flammable effects. The buyer is responsible for any damages which may arise in this regard.
9. Force Majeure
VERTIGO Mods. is not responsible for any failure or delay in the performance of the contract if and to the extent that such failure or delay is directly or indirectly caused by circumstances which are beyond VERTIGO Mods.’s reasonable control and could not have been avoided by taking reasonable precautions.V
10. Applied Law